Refund Policy

Refund Policy

At DC Info Tech, customer satisfaction is our top priority. We strive to provide top-notch services and ensure that our clients are fully satisfied with our work. However, we understand that there may be circumstances where a refund is requested. Our refund policy is designed to be fair and transparent.

• Eligibility: Refunds are eligible for services that have not yet been delivered or for significant delays in project delivery.
• Request Process: Refund requests must be submitted in writing within 14 days of the payment date. Please include the reason for the refund request.
• Non-Refundable Services: Custom development services, once delivered, are non-refundable due to the nature of the work. This also includes services related to certification-backed internships, where fees may cover the processing and issuing of MSME-approved certifications, providing recognized industry standards.By enrolling in our services, clients acknowledge and agree to this refund policy. Refunds for circumstances where clients have completed or bypassed certain parts of the service (e.g., certifications already achieved independently) will not be entertained
• Partial Refunds: In cases where a project is partially completed, a partial refund may be issued based on the work completed.
• Processing Time: Refunds will be processed within 7-10 business days after approval.
• Contact Us: If you have any questions or concerns about our refund policy, please contact our support team at support@dcinfotech.me.